Aged Care

Aged Care – Frequently Asked Questions (FAQ)

1. What services do you provide?

We offer a comprehensive range of aged care nursing services, including:

• Personal care (e.g., bathing, grooming, dressing)

• Medication management and administration

• Meal preparation and dietary support

• Assistance with mobility and transfers

• Dementia and Alzheimer’s care

• Respite care for family caregivers

• Companionship and emotional support

• 24/7 in-home nursing care or short-term visits, depending on your needs

2. Are your staff qualified and experienced?

Yes. All our nurses and care staff are:

• Fully qualified with Australian-recognised certifications (e.g., Certificate III/IV in Aged Care or relevant Nursing qualifications)

• Experienced in aged care, with a focus on compassionate, client-centred support

• Registered with the Australian Health Practitioner Regulation Agency (AHPRA), where applicable

• Background-checked, including police and Working with Children checks (if required)

3. Do you offer flexible care options?

Absolutely! We tailor our services to suit each client’s individual needs—whether you need occasional support, daily visits, or 24/7 care. Our plans are flexible and can be adjusted anytime as your situation changes.

4. What areas do you cover?

We provide aged care services across all of Australia. Whether you're in a metropolitan area or a regional town, we aim to make quality care accessible and dependable.

5. How do you ensure quality and safety?

We maintain the highest standards by:

• Providing ongoing training for our staff to keep up with best practices

• Following the Australian Aged Care Quality Standards

• Enforcing strict infection control measures (especially for COVID-19 and flu)

• Conducting regular service quality checks and encouraging client feedback for continuous improvement

6. How much does your service cost?

Costs vary depending on the type and duration of care. However, we offer:

• Competitive rates with no hidden fees

• Support with accessing government-funded programs like Home Care Packages (HCPs) or NDIS (where applicable)

• A detailed quote after assessing your needs during a free consultation

7. Can you help with government funding or Home Care Packages (HCPs)?

Yes, we support clients who have HCPs or NDIS funding. We can help by:

• Guiding you through the application and assessment process

• Helping you make the most of your funding

• Providing services that align with your package level and approved supports

8. Can I meet the carer or nurse before services begin?

Of course! We encourage all clients to meet their assigned carer or nurse beforehand. This helps build trust and ensures they are a good match for your personality and care preferences.

9. What if I need to make changes to my care plan?

We are flexible and responsive. If your circumstances change or you want to adjust your services, simply contact us. We’ll review your plan and update it according to your new needs.

10. How do I get started?

Getting started is easy:

1. Contact us via phone or email to discuss your needs

2. We’ll schedule a free consultation to assess your requirements

3. Once agreed, we’ll create a personalised care plan and match you with a qualified nurse or carer

4. Services begin at your convenience