NDIS

NDIS Nursing Services – Frequently Asked Questions

1. What is the NDIS, and how can your nursing agency help?

The National Disability Insurance Scheme (NDIS) provides funding and support to Australians with disabilities to help them achieve their goals and improve their quality of life.
At A PLUS BRIGHT CARE, we specialise in person-centred, high-quality nursing care tailored to your NDIS plan. Whether you need clinical care, medication assistance, wound care, or disability-specific nursing, we are here to support you.

2. What nursing services do you provide under the NDIS?

Our NDIS nursing services include:

• Complex wound care

• Medication management and administration

• Continence assessment and support

• Diabetes management

• PEG feeding and stoma care

• Post-hospital recovery care

• Chronic illness support

• Palliative care

• General health assessments and monitoring

• Personal care support

• Health education to promote independence

All services are customised to suit your unique needs.

3. Are your services covered under the NDIS?

Yes. Our services align with various NDIS funding categories, including:

• Core Supports: Assistance with daily personal activities

• Capacity Building Supports: Community nursing for chronic condition management and training

• Complex Supports: High-intensity daily activities for participants with specialised needs

We’ll help determine if your NDIS plan includes the support you need.

4. Are your nursing staff qualified and experienced?

Absolutely. Our team consists of:

• Registered Nurses (RNs)

• Enrolled Nurses (ENs)

• Assistants in Nursing (AINs)

• Trained Disability Support Workers

All staff are qualified, experienced, background-checked, and committed to providing compassionate, person-centred care in accordance with NDIS standards.

5. Can you help me access nursing care through my NDIS plan?

Yes, we can. We work with you to:

• Understand your NDIS plan

• Allocate funding effectively

• Create a personalised care plan that matches your goals

We’ll also liaise with your support coordinator or plan manager to streamline the process.

6. How do I book nursing services?

Booking is simple:

1. Contact us via phone, email, or website

2. Assessment: We conduct a comprehensive needs assessment

3. Care Plan: We create a tailored care plan based on your NDIS goals

4. Ongoing Support: Services are scheduled at your convenience

7. Do you service regional or rural areas of NSW?

Yes, we proudly support NDIS participants in both metropolitan and regional/rural areas of NSW. We leverage our local networks and resources to ensure consistent, high-quality care regardless of location.

8. How flexible are your nursing services?

Our services are highly flexible and can adapt to:

• Short-term or long-term care

• Changing health needs

• Your preferred days and times

We adjust your care plan as your circumstances evolve.

9. What makes A PLUS BRIGHT CARE different?

• Person-Centred Approach: You’re at the heart of everything we do

• Qualified, Compassionate Staff: Experienced nurses and support workers

• Transparency: Clear communication and no hidden costs

• Excellence: We go above and beyond to empower and uplift every client

• Flexibility: Care delivered when and where it’s needed most

10. What if I have a complaint or concern?

We welcome feedback. If you have a concern:

• Contact our team directly via phone or email

• We have a clear, respectful complaints resolution process

• Your safety and satisfaction are our priorities

11. Do I need a referral to access your services?

No referral is required. You can contact us directly. However, we’re happy to collaborate with your GP, support coordinator, or allied health team for integrated care.

12. How do you ensure quality care?

We uphold strict quality standards by:

• Employing skilled, credentialed professionals

• Following the NDIS Code of Conduct and healthcare regulations

• Offering regular training to our staff

• Monitoring client outcomes and satisfaction

13. Can you provide after-hours or emergency nursing care?

Yes, we do offer after-hours and emergency support. Please contact us to discuss your needs and service availability.

14. Can you help with NDIS planning or review meetings?

Yes! We assist by providing:

• Supporting documentation

• Progress notes and reports

• Updated care plans to help during plan reviews or planning meetings

We work alongside you to ensure your NDIS goals are clearly reflected.

15. How do I get started with your nursing agency?

Getting started is easy:

1. Call or email us to discuss your needs

2. We’ll guide you through the next steps

3. We’ll assess your eligibility and match services to your NDIS plan
   We’re here to support you every step of the way.